Frequently Asked Questions

You don’t have to register an account, you can place an order directly. Registering an account allows you to better track your orders.

Yes, you can change your order within 24 hours. Please email us first at [email protected]

We support multiple payment methods, with PayPal being our recommended and preferred option.

We will send you an email with your purchase receipt and tracking number after order confirmation.

Yes, if items are being shipped to the same address and within 24 hours of purchase. Please contact [email protected] first.

During business days, we require 2-5 days to prepare your order for shipment.

Delivery typically takes 10-20 business days depending on your location.

After placing an order, you’ll receive a tracking number via email. You can also log in to your ajewelhub.top account and click “My Orders” to track your shipment.

North America: All duties and taxes are included in the price shown.

UK & EU countries: These are VAT-free regions, so no tariffs are included in product prices.

Within 30 days of purchase, you can exchange or return products for free. After this period, we don’t accept returns or exchanges.

To initiate a return or exchange, contact us at [email protected] with your reason.

*Please provide your PayPal account for refunds. Processing may take several days.

After receiving your return, we inspect items according to our return policy. If approved, refunds are processed via original payment method within 5-7 business days.

For any questions, contact [email protected]