GRENTWATCHES SHIPPING POLICY
FISCAL EMPIRE GLOBAL LIMITED
Fook Tin Building, 38 Wai Chi Street, Sham Shui Po District, Kowloon
Shipping Partners & Holiday Notice
We partner with FedEx, UPS, and USPS for global shipments. During peak holiday seasons, please anticipate delivery delays due to increased shipment volumes. We process orders within 0-1 business days and provide shipping updates via email.
🇺🇸 To USA
Processing: 0-1 business days
Shipping: 1-3 business days
🌍 International
Processing: 0-1 business days
Shipping: 1-3 business days
Customs & Import Information
• International shipments may face customs delays
• Customers are responsible for import duties/taxes
• Note: South America & Russia shipments may exceed 1 month
• Contact local customs for regulations
Shipping FAQ
📦 Shipping Costs
All-inclusive shipping – No additional fees at checkout
🔍 Tracking Orders
You’ll receive a tracking number via email within 1-2 business days. Track through:
- Direct carrier links in your email
- Your ajewelhub.top account > “My Orders”
⚠️ Package Shows Delivered But Not Received
- Carrier scanning errors (check again in 24hrs)
- Check with neighbors/apartment reception
- Contact support: [email protected]
❗ Lost Package Policy
If undelivered after 60 days:
• Email [email protected]
• We’ll reship or issue full refund
Need assistance? Contact our support team:
[email protected]